What we cannot help with
We are not Bingoal support. We do not have access to your wallet, your KYC documents or your betting history. If your withdrawal is stuck, contact Bingoal live chat — it is on their site, bottom-right, 24/7.
We also do not run promo codes exclusively — the codes on our promo codes page come from the Bingoal partner team.
How to reach us
Editorial questions and press: editorial@bingoal-ch.com. Response time in the next section. Postal address is on the footer of every page.
What we can help with
We answer: corrections to content on this site, editorial partnership requests, media enquiries, questions about our methodology.
How fast we reply
Editorial questions get a first reply within one business day. Corrections are usually applied the same day. Partnership emails take up to five business days.